FAQ

FAQs – Pathwayluxe

1. How can I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. Once your payment is confirmed, we will begin processing your order.

2. Do you accept returns or offer refunds?

No. All sales are final. We do not accept returns or provide refunds for any reason. Please ensure you review product details before purchasing.

3. When will my order be shipped?

Orders are typically processed within 7-10 business days after payment confirmation. Once shipped, you will receive a tracking number via email.

4. Who is responsible for lost or delayed packages?

Once an order has been shipped, we are not responsible for lost, delayed, or damaged packages. Any issues must be addressed directly with the shipping carrier.

5. Can I change my shipping address after placing an order?

If your order has not been shipped yet, you may contact us at Pathwayluxe@gmail.com to request an address change. However, we cannot guarantee modifications after the order is placed.

6. Do you offer international shipping?

No, we do not ship internationally ONLY within US. 

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to check your package's status on the shipping carrier's website.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options at checkout.

9. How can I contact you?

For any inquiries, please email us at Pathwayluxe@gmail.com. This is our only official contact method.

If you have any other questions, feel free to reach out!